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Terms of Service

Last updated: July 2025

1. Acceptance of Terms

By accessing and using Blumy's AI mental wellness companion service ("Service"), you accept and agree to be bound by the terms and provision of this agreement. If you do not agree to abide by the above, please do not use this service.

2. Description of Service

Blumy is an AI-powered mental wellness companion that provides emotional support and conversation through WhatsApp. The Service is designed to offer a safe space for users to express their thoughts and feelings, receive empathetic responses, and access mental wellness resources.

Important: Blumy is not a substitute for professional mental health care. If you are experiencing a mental health crisis or need professional help, please contact emergency services or a licensed mental health professional.

3. User Eligibility

To use our Service, you must:

  • Be at least 13 years of age
  • Have a valid WhatsApp account
  • Provide accurate and complete information
  • Comply with all applicable laws and regulations

If you are under 18, you must have parental or guardian consent to use our Service.

4. User Responsibilities

As a user of our Service, you agree to:

  • Use the Service only for lawful purposes
  • Not share inappropriate, harmful, or offensive content
  • Respect the privacy and rights of others
  • Not attempt to manipulate or abuse the AI system
  • Not use the Service for commercial purposes without permission
  • Maintain the security of your account information

5. Prohibited Uses

You may not use our Service to:

  • Harass, abuse, or harm others
  • Share illegal, harmful, or inappropriate content
  • Attempt to gain unauthorized access to our systems
  • Interfere with or disrupt the Service
  • Use automated systems to interact with the Service
  • Violate any applicable laws or regulations

6. Privacy and Data Protection

Your privacy is important to us. Our collection and use of personal information is governed by our Privacy Policy, which is incorporated into these Terms by reference. By using our Service, you consent to the collection and use of information as described in our Privacy Policy.

7. Intellectual Property Rights

The Service and its original content, features, and functionality are owned by Blumy and are protected by international copyright, trademark, patent, trade secret, and other intellectual property laws. You may not reproduce, distribute, or create derivative works from our Service without our express written consent.

8. Disclaimers and Limitations

8.1 Service Availability

We strive to provide a reliable service but cannot guarantee that the Service will be available 24/7. We may temporarily suspend or discontinue the Service for maintenance, updates, or other reasons.

8.2 Medical Disclaimer

Blumy is not a medical service and does not provide medical advice, diagnosis, or treatment. The Service is for informational and support purposes only. Always consult with qualified healthcare professionals for medical concerns.

8.3 AI Limitations

While we strive to provide helpful and accurate responses, our AI system may occasionally provide incomplete or inaccurate information. Users should exercise their own judgment and not rely solely on AI responses for important decisions.

9. Limitation of Liability

To the maximum extent permitted by law, Blumy shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, or use, arising out of or relating to your use of the Service.

10. Indemnification

You agree to indemnify and hold harmless Blumy, its officers, directors, employees, and agents from any claims, damages, losses, or expenses arising out of your use of the Service or violation of these Terms.

11. Termination

We may terminate or suspend your access to the Service immediately, without prior notice, for any reason, including breach of these Terms. Upon termination, your right to use the Service will cease immediately.

12. Governing Law

These Terms shall be governed by and construed in accordance with the laws of India, without regard to its conflict of law provisions. Any disputes arising from these Terms or your use of the Service shall be resolved in the courts of India.

13. Changes to Terms

We reserve the right to modify these Terms at any time. We will notify users of any material changes by posting the new Terms on this page and updating the "Last updated" date. Your continued use of the Service after such changes constitutes acceptance of the new Terms.

14. Severability

If any provision of these Terms is found to be unenforceable or invalid, that provision will be limited or eliminated to the minimum extent necessary so that the Terms will otherwise remain in full force and effect.

15. Contact Information

If you have any questions about these Terms of Service, please contact us:

  • Email: legal@blumy.in
  • WhatsApp: +91 9503733731
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